September 10, 2020
Embracing Changemakers: Prioritizing Diversity in the Tech World Helps Ensure More Equitable and Compassionate Service Delivery
The work of developing the complex systems that comprise our social safety net is critically important, yet too often this work does not involve the very people these systems are designed to help.
August 14, 2020
These three key takeaways can make your online eligibility portals more human-centered.
July 2, 2020
The COVID19 crisis has exposed many tech & operational gaps within the social safety net infrastructure. Here are two checklists to help agencies build better, more human-centered public support systems.
June 18, 2020
We have to start by considering a person’s whole experience: who they are, what they’ve been through, and how they navigate the world. That’s why our approach to people-first design embodies the three Es: Equity, Experience, and Empathy.
June 1, 2020
How can colleges and human services agencies enhance their systems to make applying for and keeping benefits more efficient?
June 1, 2020
For all of us involved in the fabric of inequality - healthcare, education, workplace, criminal justice - it will be in coming together that we move forward. And we must do it now.
May 8, 2020
In the era of COVID-19, “social distancing,” the term of the moment, is creating gaps essential for our personal health and community safety. Other gaps need to be closed.
May 1, 2020
Now more than ever, states and counties need to come together to make eligibility systems more efficient and create more cohesive eligibility rules when it comes to making determinations across programs.